Problems with used cars are consistently the top complaint made to the Citizens Advice Consumer Service. Research shows 3.5 million people are currently looking to buy a used car and new data shows the charity’s consumer service received a used car complaint every three minutes last year.
These helpful tips can help put a stop to unexpected issues.
Check the trader
If you’re buying from a trader (a business that sells cars) you should look for an established firm with a good reputation – choose a garage that is a member of the Consumer Codes Approval Scheme.
If you’re buying from an individual seller you’re entitled to expect the vehicle is roadworthy, unless you and the seller clearly agree it is bought for scrap or for spares and repair.
Check the car’s history
- Check the car’s details with the DVLA using their free online vehicle checker and check the MOT history on gov.uk.
- Get a private history check or an independent report for piece of mind. You’ll need the seller’s permission to have the vehicle inspected.
- Inspect the car and take a test drive – in daylight, preferably when it’s dry.
Paying for a used car
Ask questions if you’re unsure about anything and remember you can stop the deal if you feel pressured. Make sure you get the original (not a photocopy) of the log book (the V5C registration certificate) and the valid MOT test document.
The way you pay will affect what rights you have if something goes wrong – more information is available from Citizens Advice.
Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help.
Contact Sherwood and Newark Citizens Advice:
- Newark office: Castle House, NG24 1BY – Tuesday and Thursday, 9.30am to 2.30pm.
- Ollerton office: 5 Forest Court, NG22 9PL – Monday and Wednesday. 9.30am to 2.30pm.
- They also have a number of outreaches throughout the local area which may be closer to home – for dates and times check online or call them
Local office: 01623 861769 – you may be offered a call back