Community News

Citizens Advice Rotherham say the majority of mobile consumers overpaying for data at a total cost of £800 million

11th March 2019
Citizens Advice Rotherham and District

The majority (71%) of mobile customers with a SIM-only plan are overpaying for data they don’t use, at a total cost of £800 million per year, according to new analysis from Citizens Advice. SIM-only mobile customers could save approximately £63.00 per year by switching to a cheaper deal that matched their data consumption. The average amount of data wasted each month was 2GB. This is equivalent to streaming three hours of video or 28 hours of music.
Citizens Advice estimates this affects 12 million people in the UK who have a SIM-only contract. While polling only asked SIM-only clients, Citizens Advice said this likely affects people who have bundled contracts too.
The charity is urging more mobile networks to refund unused data, or make it easier for customers to reduce their monthly allowance if they find they are wasting data repeatedly.

This is another example of mobile companies overcharging customers that Citizens Advice has revealed. The charity previously found mobile phone companies profit £475 million each year by continuing to charge customers for phones they have already paid off. Broadband companies earn £1.2bn annually from the loyalty penalty, by charging loyal customers more for their services.

Citizens Advice is calling for an independent consumer champion for the mobile and broadband industries to stand up to practices that exploit customers.

If you want advice, information or support regarding this or any other problem you may have, you can drop into Rotherham and District Citizens Advice at The RAIN Building, Eastwood Lane, Rotherham S65 1EQ or visit